:root{
  --blue:#0969da;--blue2:#084b9c;--navy:#0c1f38;--bg:#f3f6fa;--card:#fff;--line:#dce5ef;
  --text:#162338;--muted:#708197;--green:#17a65b;--amber:#d98b11;--red:#d13a3a;--purple:#7653d6;
}
*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}
button,input,textarea,select{font:inherit}button{cursor:pointer}.hidden{display:none!important}
.primary{border:0;background:linear-gradient(135deg,var(--blue),var(--blue2));color:#fff;padding:10px 16px;border-radius:10px;font-weight:750}
.ghost{border:1px solid var(--line);background:#fff;color:#40536b;padding:9px 14px;border-radius:10px;font-weight:700}
.wide{width:100%}.small-btn{padding:7px 10px;font-size:12px}.icon-btn{border:0;background:transparent;font-size:18px;color:#6d7e91}
label{display:block;font-size:12px;font-weight:750;color:#53657b;margin:12px 0 5px}
input,textarea,select{width:100%;border:1px solid var(--line);background:#fff;border-radius:9px;padding:10px 11px;color:var(--text);outline:none}
input:focus,textarea:focus,select:focus{border-color:#7cb3ef;box-shadow:0 0 0 3px #ddecff}
.check{display:flex;gap:8px;align-items:center}.check input{width:auto}.row{display:flex;gap:8px;align-items:center}.error{color:var(--red);font-size:12px;margin-top:10px}
.eyebrow{font-size:10px;letter-spacing:1.5px;font-weight:900;color:var(--blue)}
.logo{width:62px;height:62px;display:grid;place-items:center;border-radius:18px;color:white;font-weight:900;font-size:34px;background:linear-gradient(135deg,#0c7df4,#063976);box-shadow:0 12px 28px rgba(9,105,218,.25)}
.logo.small{width:42px;height:42px;border-radius:12px;font-size:24px}



.shell{height:100vh;display:grid;grid-template-columns:230px 1fr;overflow:hidden}.sidebar{background:var(--navy);color:#fff;display:flex;flex-direction:column;min-width:0}
.brand{display:flex;align-items:center;gap:11px;padding:19px 16px 14px}.brand b{display:block}.brand span{display:block;font-size:10px;color:#9fb5d1;letter-spacing:1.2px;font-weight:800}
.sidebar nav{padding:8px}.nav{position:relative;width:100%;text-align:left;border:0;background:transparent;color:#adc0d8;padding:11px 12px;border-radius:9px;margin:2px 0;font-weight:700}
.nav:hover,.nav.active{background:#173554;color:#fff}.nav em{position:absolute;right:10px;background:#e14343;color:white;border-radius:999px;padding:1px 6px;font-style:normal;font-size:10px}
.side-bottom{margin-top:auto;padding:14px;border-top:1px solid rgba(255,255,255,.09)}.logged-user{font-size:12px;color:#aebed0;margin-bottom:8px}.side-bottom .ghost{background:transparent;color:#b8c8da;border-color:#2a4766;width:100%}
.workspace{min-width:0;display:flex;flex-direction:column;overflow:hidden}.topbar{height:70px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 22px}
.topbar h2{margin:0;font-size:19px}.topbar small{color:var(--muted)}.top-actions{display:flex;align-items:center;gap:12px}.top-actions select{min-width:240px}.cloud-status{font-size:11px;font-weight:750;color:#28764c;background:#effaf3;padding:7px 10px;border-radius:999px}.cloud-status i{display:inline-block;width:7px;height:7px;background:var(--green);border-radius:50%;margin-right:5px}
.tab{min-height:0;flex:1}.page{overflow:auto;padding:22px}.page-head,.card-head{display:flex;justify-content:space-between;align-items:center;gap:12px}.page-head{margin-bottom:18px}.page-head h3,.card-head h3{margin:0}.page-head p{margin:5px 0;color:var(--muted);font-size:13px}
.hero{background:linear-gradient(125deg,#0d3158,#0a68c8);color:#fff;border-radius:18px;padding:24px;display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.hero .eyebrow{color:#9fd0ff}.hero h3{font-size:24px;margin:6px 0}.hero p{margin:0;color:#d7e7fa}.hero .primary{background:#fff;color:#095aa8}
.metric-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:18px}.metric{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.metric small{color:var(--muted);font-weight:700}.metric b{display:block;font-size:28px;margin-top:7px}
.card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.two-cols{display:grid;grid-template-columns:1fr 1fr;gap:16px}.architecture{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-top:18px}.architecture span{background:#f1f6fc;padding:8px 10px;border-radius:8px;font-size:12px;font-weight:700}.architecture b{color:#90a1b5}
.queue-row{display:flex;justify-content:space-between;padding:11px 0;border-bottom:1px solid #edf1f6}

.inbox{display:grid;grid-template-columns:190px 310px 1fr auto;overflow:hidden;background:#fff}.queues,.conversation-list{border-right:1px solid var(--line);overflow:auto}.queues{padding:14px;background:#f9fbfd}.queue-title,.list-search{height:46px;display:flex;align-items:center;justify-content:space-between}
.queue{width:100%;border:0;background:transparent;text-align:left;padding:10px;border-radius:9px;color:#53657b;font-weight:700}.queue:hover,.queue.active{background:#eaf3ff;color:#075bb4}.queue span{float:right;background:#dce9f8;padding:1px 6px;border-radius:999px;font-size:10px}
.queues hr,.detail-pane hr{border:0;border-top:1px solid var(--line);margin:14px 0}.conversation-list{background:#fff}.list-search{padding:0 14px;border-bottom:1px solid var(--line)}.list-search span{font-size:11px;color:var(--muted)}
.conversation-item{padding:12px 13px;border-bottom:1px solid #eef2f6;cursor:pointer;position:relative}.conversation-item:hover,.conversation-item.active{background:#f0f6ff}.conversation-item .top{display:flex;justify-content:space-between;gap:8px}.conversation-item b{font-size:13px}.conversation-item small{color:var(--muted);font-size:10px}.conversation-item p{margin:5px 0 0;color:#5f7186;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.unread{position:absolute;right:12px;bottom:10px;background:var(--blue);color:white;border-radius:999px;padding:2px 6px;font-size:9px}.priority-urgent{border-left:3px solid var(--red)}.priority-high{border-left:3px solid var(--amber)}
.chat-pane{min-width:0;display:flex;flex-direction:column;background:#eef3f8}.empty-state{height:100%;display:grid;place-content:center;text-align:center;color:var(--muted)}.empty-state>div{font-size:55px}.empty-state h3{color:var(--text);margin-bottom:4px}.empty-state p{margin-top:0}
.chat-active{height:100%;display:flex;flex-direction:column;min-height:0}.chat-header{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 15px;gap:10px}.avatar{width:38px;height:38px;border-radius:50%;background:#dcebfb;display:grid;place-items:center;color:#0b5cae;font-weight:900}.chat-person{min-width:0}.chat-person b,.chat-person small{display:block}.chat-person small{color:var(--muted);font-size:10px}.chat-person span{font-size:10px}.chat-actions{margin-left:auto;display:flex;gap:5px}
.chat-pane{position:relative}.messages{flex:1;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:7px;background:linear-gradient(rgba(241,246,251,.94),rgba(241,246,251,.94)),radial-gradient(circle,#b7cee5 1px,transparent 1px);background-size:auto,22px 22px}
.bubble{max-width:min(700px,78%);padding:9px 11px;border-radius:13px;box-shadow:0 2px 6px rgba(25,50,80,.06);white-space:pre-wrap;word-break:break-word}.bubble.in{align-self:flex-start;background:#fff;border:1px solid #e0e7ef}.bubble.out{align-self:flex-end;background:#d8ebff;border:1px solid #c0dbf8}.bubble small{display:block;color:#73849a;font-size:9px;text-align:right;margin-top:4px}
.quick-bar{display:flex;gap:5px;overflow:auto;padding:6px 12px;background:#fff;border-top:1px solid var(--line)}.quick-chip{border:1px solid #d5e3f2;background:#f4f8fd;color:#35618d;border-radius:999px;padding:5px 9px;font-size:10px;white-space:nowrap}
.composer{display:grid;grid-template-columns:38px 1fr 96px;align-items:start;gap:8px;background:#fff;padding:10px 12px;border-top:1px solid var(--line)}.composer textarea{resize:none}
.detail-pane{width:280px;background:#fff;border-left:1px solid var(--line);padding:14px;overflow:auto}.detail-head{display:flex;justify-content:space-between;align-items:center}.contact-summary{background:#f5f8fc;border-radius:10px;padding:12px;margin:10px 0}.contact-summary b,.contact-summary small{display:block}.contact-summary small{color:var(--muted)}
.note{background:#fff7dd;border:1px solid #f3df9e;border-radius:8px;padding:8px;margin-top:8px;font-size:11px}.note small{display:block;color:#8b7a4b;margin-top:4px}

.flow-shell{display:grid;grid-template-columns:240px 1fr;gap:14px;min-height:600px}.flow-sidebar{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;height:fit-content}.flow-editor{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px;overflow:auto}.flow-toolbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.steps{display:flex;flex-direction:column;gap:10px}.step-card{border:1px solid var(--line);border-radius:12px;padding:12px;background:#fbfcfe}.step-top{display:grid;grid-template-columns:1fr 150px auto;gap:8px;align-items:center}.step-type{font-weight:800}.step-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.step-card textarea{margin-top:8px}.options{margin-top:10px;padding:10px;background:#f3f7fc;border-radius:9px}.option-row{display:grid;grid-template-columns:90px 1fr 1.3fr 1fr 34px;gap:6px;margin-top:6px}.danger-mini{border:0;background:#ffe7e7;color:#a72323;border-radius:8px}
.add-step{margin-top:12px}.simulation{margin-top:12px;max-height:360px;overflow:auto;background:#f5f8fc;border-radius:10px;padding:10px}.sim-bot,.sim-user,.sim-system,.sim-error{padding:8px 10px;border-radius:9px;margin:5px 0;font-size:12px}.sim-bot{background:#ddebfb}.sim-user{background:#e8f7ec;margin-left:30px}.sim-system{background:#fff3cd}.sim-error{background:#fde7e7}

.cards-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:14px}.company-card,.quick-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}.company-card h4,.quick-card h4{margin:0 0 7px}.company-card small,.quick-card small{display:block;color:var(--muted);margin:4px 0}.company-card .row,.quick-card .row{margin-top:12px}
.user-row,.dep-row{display:flex;justify-content:space-between;align-items:center;padding:10px 0;border-bottom:1px solid #edf1f5}.user-row small,.dep-row small{color:var(--muted)}
.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.full-card{grid-column:1/-1}.hours-days{display:grid;grid-template-columns:repeat(7,1fr);gap:8px}.daybox{border:1px solid var(--line);border-radius:10px;padding:8px}.daybox b{display:block;font-size:11px}.daybox input[type=checkbox]{width:auto}.two-field{display:grid;grid-template-columns:1fr 1fr;gap:10px}.badge{font-size:10px;padding:3px 7px;border-radius:999px;background:#edf3fb;color:#41617f}.status-box{font-size:11px;margin-top:10px;white-space:pre-wrap}.template-row{display:grid;grid-template-columns:1fr 110px 100px 120px;gap:8px;padding:9px 0;border-bottom:1px solid #edf1f5;font-size:11px}

dialog{border:0;border-radius:16px;padding:0;width:min(520px,calc(100% - 24px));box-shadow:0 25px 90px rgba(0,0,0,.25)}dialog::backdrop{background:rgba(10,28,47,.5)}.dialog-form{padding:22px}.wide-dialog{width:auto}.dialog-form h3{margin-top:0}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}.dialog-title-row{display:flex;justify-content:space-between}
.toast{position:fixed;right:20px;bottom:20px;background:#132d49;color:white;padding:11px 14px;border-radius:10px;z-index:9999;box-shadow:0 8px 25px rgba(0,0,0,.2);font-size:12px}

@media(max-width:1150px){.metric-grid{grid-template-columns:repeat(3,1fr)}.inbox{grid-template-columns:160px 270px 1fr}.detail-pane{position:absolute;right:0;top:70px;bottom:0;z-index:20;box-shadow:-10px 0 30px rgba(0,0,0,.12)}.hours-days{grid-template-columns:repeat(4,1fr)}}
@media(max-width:850px){.shell{grid-template-columns:72px 1fr}.brand>div:last-child,.nav span{display:none}.sidebar .nav{text-align:center;font-size:18px}.top-actions .cloud-status{display:none}.top-actions select{min-width:160px}.inbox{grid-template-columns:0 240px 1fr}.queues{display:none}.two-cols,.settings-grid{grid-template-columns:1fr}.full-card{grid-column:auto}.flow-shell{grid-template-columns:1fr}.flow-sidebar{display:none}.step-grid{grid-template-columns:1fr}.metric-grid{grid-template-columns:repeat(2,1fr)}}

/* ---- v3.2 ---- */
.cloud-status.off{color:#9a5a00;background:#fff4e0}.cloud-status.off i{background:var(--amber)}
.warn{background:#fff4e0;border:1px solid #f2d39b;color:#7a4b00;border-radius:10px;padding:10px 12px;margin-bottom:10px;font-size:13px}
.metric small+small{display:block;font-size:10px;margin-top:4px}
#newChatBtn{margin-bottom:10px}
.chips{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}.chips span{font-size:9px;background:#eef3f9;color:#4d6178;border-radius:999px;padding:2px 7px;font-weight:700}.chips .tag{background:#f1ebff;color:#5b3dbf}
.st{font-weight:800}.st-waiting_human{background:#fff1dc!important;color:#a35f00!important}.st-in_service{background:#e3f6ea!important;color:#17753f!important}.st-bot{background:#e6f0fd!important;color:#0b5cae!important}.st-closed{background:#eef0f3!important;color:#6d7b8b!important}
span.st{padding:2px 7px;border-radius:999px;font-size:10px}
.empty-mini{padding:20px;color:var(--muted);font-size:12px;text-align:center}
.window-banner{background:#fff4e0;color:#7a4b00;font-size:12px;padding:8px 14px;border-bottom:1px solid #f2d39b;display:flex;gap:10px;align-items:center}
.day-sep{align-self:center;font-size:10px;color:#6d7e91;background:#e2eaf3;padding:3px 10px;border-radius:999px;margin:6px 0}
.bubble.bot{background:#e9f2fe}.bubble.failed{border-color:#f0b3b3!important;background:#fff0f0!important}
.media-img{max-width:260px;max-height:260px;border-radius:8px;display:block;margin-bottom:6px}.bubble audio{max-width:260px;display:block;margin-bottom:6px}.doc-link{display:inline-block;margin-bottom:6px;font-weight:700}
.attach{margin:0;display:grid;place-items:center;height:38px;border:1px solid var(--line);border-radius:9px;cursor:pointer;font-size:17px}
.composer-side{display:flex;flex-direction:column;gap:4px}.composer-side .primary{width:100%}.sign{margin:0;font-size:10px;font-weight:600}
.quick-suggest{position:absolute;left:60px;right:110px;bottom:118px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 10px 30px rgba(20,40,70,.18);z-index:30;overflow:hidden}
.qs-item{padding:8px 12px;cursor:pointer;font-size:12px;border-bottom:1px solid #f0f3f7}.qs-item small{display:block;color:var(--muted);font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.qs-item.on,.qs-item:hover{background:#eaf3ff}
.var-row{display:flex;justify-content:space-between;gap:8px;font-size:12px;padding:5px 0;border-bottom:1px dashed #e5ebf2}.var-row small{color:var(--muted)}.var-row span{text-align:right;word-break:break-word}
.note.auto{background:#eef5ff;border-color:#cfe1f7;white-space:pre-wrap}
.help-box{background:#f3f7fc;border-radius:10px;padding:10px;font-size:11px;color:#4d6178;margin-top:12px;line-height:1.7;white-space:pre-wrap}.help-box code,.hint code{background:#e3ecf7;padding:1px 4px;border-radius:4px}
.hint{font-size:11px;color:var(--muted)}
.issues{margin-top:12px;background:#fff4e0;border-radius:10px;padding:10px;font-size:11px;max-height:260px;overflow:auto}.issues small{display:block;margin-top:4px;color:#7a4b00}.issues.ok{background:#e3f6ea;color:#17753f}
.triggers{margin-bottom:12px;background:#fbfaff;border-color:#e3dcfb}.triggers .card-head{flex-wrap:wrap;justify-content:flex-start}.triggers .card-head small{color:var(--muted);font-size:11px}
.trigger-row{display:grid;grid-template-columns:1.6fr 150px 1fr 34px;gap:6px;margin:6px 0}
.step-top{grid-template-columns:28px 1fr 190px auto!important}.step-num{width:24px;height:24px;border-radius:50%;background:#e3ecf7;display:grid;place-items:center;font-size:11px;font-weight:800;color:#41617f}
.step-card.is-start{border-color:#8bbcf0;box-shadow:0 0 0 3px #e3effd}
.inline-select{width:auto;padding:3px 6px;font-size:12px}
.import-btn{margin:0;display:inline-block;cursor:pointer;font-size:14px;color:#40536b}
.auto-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px;margin-bottom:12px}
fieldset{border:1px solid var(--line);border-radius:12px;padding:6px 14px 14px}legend{font-weight:800;font-size:13px;padding:0 6px}
.check-list{display:grid;grid-template-columns:1fr 1fr;gap:2px}.check-list .check{margin:4px 0;font-weight:600}
.progress{height:8px;background:#edf2f8;border-radius:999px;overflow:hidden;margin:8px 0}.progress i{display:block;height:100%;background:linear-gradient(90deg,var(--green),#3cc27c)}
a.ghost{text-decoration:none;display:inline-block}
@media(max-width:850px){.auto-grid{grid-template-columns:1fr}.trigger-row{grid-template-columns:1fr}.quick-suggest{left:10px;right:10px}}
.inbox{grid-template-rows:minmax(0,1fr);height:100%;min-height:0}.inbox>*{min-height:0}
.nav em:empty{display:none}.cloud-status{white-space:nowrap}
.trigger-row{grid-template-columns:1.5fr 180px 1fr 34px}
.queue{display:flex;justify-content:space-between;align-items:center;gap:6px}.queue span{float:none}

/* ---------- Tela de login 3.4 ---------- */
/* coluna da arte com a mesma proporção da imagem (1045x900): aparece inteira, sem cortes e sem sobras */
.login-view{min-height:100vh;display:grid;grid-template-columns:min(calc(100vh * 1.161),calc(100vw - 440px)) minmax(440px,1fr);background:#eef4fc}
.login-view.hidden{display:none}
/* a arte aparece SEMPRE inteira (contain); o espaço que sobra é preenchido pela mesma arte desfocada */
.login-hero{position:relative;overflow:hidden;min-height:100vh;background:linear-gradient(180deg,#0a3a86,#062a66 50%,#0a3a86);
  -webkit-mask-image:linear-gradient(90deg,#000 92%,transparent);mask-image:linear-gradient(90deg,#000 92%,transparent)}
.login-hero::after{content:"";position:absolute;inset:0;background:url(/assets/login-hero.jpg) left center/contain no-repeat}
.login-side{display:flex;align-items:center;justify-content:center;padding:32px 36px;background:linear-gradient(180deg,#f6f9ff,#e9f1fc)}
.login-view .login-card{width:min(470px,100%);background:#fff;border:1px solid #e3ebf6;border-radius:26px;padding:40px 38px 30px;box-shadow:0 24px 70px rgba(16,50,110,.14)}
.login-badge{display:flex;align-items:center;justify-content:center;gap:10px;color:#1467e6;font-weight:800;font-size:13px;letter-spacing:1.6px}
.lb-ico{width:36px;height:36px;border-radius:50%;background:#eaf2ff;display:grid;place-items:center;font-size:16px;letter-spacing:0}
.login-view .login-card h1{text-align:center;font-size:44px;line-height:1.1;margin:18px 0 8px;color:#0b1b3a;font-weight:800;letter-spacing:-.5px}
.login-sub{text-align:center;color:#5b6b82;margin:0 0 26px;font-size:16px}
.lf-label{display:block;font-weight:700;color:#0f1f3a;font-size:14px;margin:14px 0 7px}
.lf{display:flex;align-items:stretch;border:1px solid #d6e0ee;border-radius:10px;background:#fff;transition:border-color .15s,box-shadow .15s}
.lf:focus-within{border-color:#1a73ff;box-shadow:0 0 0 4px rgba(26,115,255,.12)}
.lf-ico{width:50px;display:grid;place-items:center;border-right:1px solid #e3eaf4;flex:none}
.lf-ico svg,.lf-eye svg{width:20px;height:20px;fill:#34445c}
.login-view .lf input{flex:1;min-width:0;border:0;outline:0;background:transparent;padding:14px 14px;font-size:15px;color:#0f1f3a;box-shadow:none;margin:0;border-radius:10px}
.lf input::placeholder{color:#8795a8}
.lf-eye{background:none;border:0;padding:0 14px;cursor:pointer;width:auto!important;margin:0!important}
.lf-eye.on svg{fill:#1467e6}
.lf-help{display:block;color:#8a97a9;font-size:12px;margin-top:5px}
.lf-row{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:18px 0 4px;font-size:14px}
.lf-check{display:flex;align-items:center;gap:8px;color:#1f2d44;cursor:pointer}
.lf-check input{width:17px;height:17px;margin:0;accent-color:#1467e6}
.lf-row a{color:#1467e6;text-decoration:none;font-weight:600}.lf-row a:hover{text-decoration:underline}
.login-info{background:#f0f6ff;border:1px solid #cfe0fb;color:#24406b;border-radius:10px;padding:10px 12px;font-size:13px;margin-top:10px}
.login-view .login-btn{width:100%;margin-top:22px;border:0;border-radius:10px;padding:16px;font-size:17px;font-weight:700;color:#fff;cursor:pointer;
  background:linear-gradient(90deg,#0a5ce0,#1a7bff);box-shadow:0 10px 24px rgba(20,103,230,.3);display:flex;align-items:center;justify-content:center;gap:12px;transition:filter .15s,transform .05s}
.login-btn:hover{filter:brightness(1.07)}.login-btn:active{transform:translateY(1px)}.login-btn:disabled{opacity:.7;cursor:wait}
.login-btn span{font-size:20px}
.login-view .error{text-align:center;margin-top:10px;min-height:18px}
.login-foot{border-top:1px solid #e3eaf4;margin-top:24px;padding-top:22px;text-align:center}
.login-foot img{height:52px;max-width:100%}
.login-view .login-foot p{color:#5b6b82;font-size:14px;margin:8px 0 0}

@media (max-width:860px){
  .login-view{grid-template-columns:1fr}
  .login-hero::after{background-position:center top}
  .login-hero{min-height:230px;height:34vh;-webkit-mask-image:linear-gradient(180deg,#000 75%,transparent);mask-image:linear-gradient(180deg,#000 75%,transparent)}
  .login-side{padding:0 16px 28px;margin-top:-14px;background:none}
  .login-view .login-card{padding:30px 22px 24px}
  .login-view .login-card h1{font-size:34px}
}